PRIVACY POLICY

Effective Date: 11/24/2024

Last Updated: 05/25/2025

INTRODUCTION

AG2AI, Inc. ("we," "our," or "us") provides AI agent services through https://ag2.ai/ (the "Service"). This Privacy Policy explains how we handle your information when you use our Service.

By using our Service, you agree to this policy.

WHAT INFORMATION WE COLLECT

Account Information: Your name, email address, company name, and billing details.

AI Interaction Data: The prompts, queries, and content you send to our AI agents, plus the responses we generate for you.

Usage Information: How you use our Service, including features accessed, time spent, and technical data like your IP address and browser type.

Support Communications: Messages and feedback you send us.

HOW WE USE YOUR INFORMATION

• Provide our AI agent services to you
• Improve our AI models and Service performance
• Process payments and manage your account
• Provide customer support
• Send important Service updates (you can opt out of marketing emails)
• Comply with legal requirements and protect against fraud

AI DATA PROCESSING

Important: We use third-party AI services (like OpenAI, Anthropic, etc.) to power our agents. When you interact with our AI agents:

• Your inputs are processed by these third-party AI providers
• These providers have their own privacy policies
• We may use anonymized interaction data to improve our AI models
• Personal identifiers are removed before using data for training

WHO WE SHARE INFORMATION WITH

We only share your information with:

AI Service Providers: OpenAI, Anthropic, and other AI companies that power our agents

Essential Service Providers:

• Cloud hosting (AWS, Google Cloud, etc.)
• Payment processing (Stripe, PayPal)
• Customer support tools
• Analytics services

Legal Requirements: When required by law or to protect our rights and users' safety

Business Transfers: If we're acquired or merge with another company

We never sell your personal information to third parties.

DATA SECURITY

We protect your information using industry-standard security measures including encryption, access controls, and regular security reviews. However, no system is 100% secure, and we cannot guarantee absolute security.

DATA RETENTION

• Account data: Kept while your account is active, plus a reasonable period after closure
• AI interaction data: Typically 12-24 months, or longer if anonymized for AI training
• Support communications: Kept for customer service purposes
• Legal compliance: Some data may be kept longer as required by law

YOUR RIGHTS

You can:

• Access and update your account information
• Request a copy of your data
• Delete your account and data
• Opt out of marketing communications
• Contact us with privacy questions or requests

For EU residents: You have additional rights under GDPR, including the right to object to processing and data portability.

For California residents: You have rights under CCPA to know about, delete, and opt out of the sale of your personal information (note: we don't sell personal information).

INTERNATIONAL DATA TRANSFERS

Your information may be processed in countries outside your residence, including the United States. We ensure appropriate protections are in place for international transfers.

CHILDREN'S PRIVACY

Our Service is not intended for children under 13. We do not knowingly collect information from children under 13.

CHANGES TO THIS POLICY

We may update this policy occasionally. We'll notify you of material changes by email or through our Service.

CONTACT US

Questions about this Privacy Policy? Contact us at:

Email: info@ag2.ai

Address: 240 2nd Ave S #300, Seattle, WA 98104

You can also contact us to exercise your privacy rights or request deletion of your data.

Last updated: 05/25/2025