Cegid Pulse OS: Revolutionizing Business Management with AG2

Leandro Duarte Product Owner at Cegid

·August 30, 2025·3 min read

I appreciate how AG2 prioritizes multi-agentic workflows from the get-go. It has been helping us to solve complex problems by leveraging conversational collaboration between specialized agents. More importantly, it's remarkably easy and fast to use, significantly speeding up the development of our agentic-AI system.

— Fernando Cruz, Data Scientist at Cegid

Overview

Cegid is a global technology company specializing in enterprise software solutions. It primarily focuses on providing cloud-based management solutions for various industries, including retail, finance, and human resources. The company offers tools for ERP, talent management, and point-of-sale systems, helping businesses streamline operations, improve decision-making, and enhance customer experiences.

Challenge

The world is evolving at an unprecedented pace, opening doors to limitless opportunities. Our customers are eagerly awaiting innovation in the way we deliver our products and see immense potential for growth.

We need a new factory, a new platform and a new operating system that will reshape Cegid's customer journey. We need to guarantee customers results based on non-deterministic execution. We need to do conversational programming with users to let them build their own environment.

The Cegid Pulse aims to revolutionize business process management with Generative AI. The Pulse OS is a framework that enables the development of this vision.

Key challenges faced while building Cegid Pulse:

• Interoperability: Ensure that agents work seamlessly with existing systems.
• Predictability: Make sure that we increase the number of correct answers.
• Scalability: Managing the resources needed as the number of agents grows, while maintaining performance.
• Security and Privacy: Protecting agent interactions from malicious activities and ensuring data privacy.

Solution

Incorporating AG2 into this framework enables us to leverage cutting edge out of the box agentic capabilities, with an active community and roadmap aligned with our vision, increasing the speed of development.

Pulse OS is a cutting-edge platform designed to seamlessly integrate generative AI into your Cegid applications. It orchestrates multiple Business AI Agents to efficiently manage all your business processes:

• Processing expenses
• Paying invoices
• Chasing customer debts
• Collecting employee payroll details
• Analyzing financial KPIs
• Generating reports in various formats

Within AG2 we are using the conversational agent, the human in the loop, orchestrating multiple agents, skills, tools and code generation.

We've started this journey with AutoGen, so after the fork for AG2 it was quite obvious the choice for AG2 in terms of initial vision, goals and being on top of an open-source platform. It was quite easy to integrate in our solutions, regarding that we use APIs for most of our communications with OAuth protocol.

Results/Impact

Now we are launching the first version of PulseOS in production at scale, inside Cegid Business, to feel the first user interactions with the system, inspect and adapt. That will be an impactful moment in Cegid, to increase the value of the product.

It will unlock seamless interaction with our systems through natural language! Enhance your engagement and simplify your experience like never before.

What's Next

The next step will be, alongside AG2, catalyze the adoption of PulseOS framework for our products, enabling end users to have:

• Personalized experiences
• Automated repetitive tasks
• Better decision support
• Greater control and adaptability